Terms of sale

01Identity of the provider

The provider is GUENDOUZ GROUP, a French SASU (single-shareholder simplified joint-stock company) with share capital of €1,000, registered office at 28 route de Rouen, 27300 Menneval, France, registered under number 108 544 081 R.C.S. Bernay (SIRET 108 544 081 00012, VAT number FR54108544081). GUENDOUZ CREATION is the trading name under which GUENDOUZ GROUP runs its digital agency business.

The company is based in France and run from France. Contact: abdelali.guendouz@guendouz-group.com — +33 6 34 16 36 10.

02Purpose and scope

These terms set out the rights and obligations of GUENDOUZ CREATION and its client for any service ordered, whatever the country in which the client is established.

They apply as soon as an order is confirmed: quote accepted, deposit paid or written agreement on a service. The applicable version is the one attached to the quote. Special conditions stated on the quote prevail over these terms where they differ.

03Business clients

The services of GUENDOUZ CREATION are offered to professionals, meaning any natural or legal person acting for purposes within their commercial, industrial, craft, liberal or agricultural activity.

By accepting a quote, the client declares that it is acting in that capacity.

04Services

GUENDOUZ CREATION offers in particular:

• design and development of corporate websites;
• creation of online shops;
• custom development of web applications and SaaS platforms;
• creation of brand identities;
• search engine optimisation and digital growth support;
• hosting, maintenance and support.

05Quote and order

The quote is free and without obligation. It is valid for 30 days from its date of issue and states the scope of the service, its price and the main terms of delivery.

Where a project requires an in-depth technical study or the drafting of a specification, that study may be a paid service, announced and accepted in writing before it is carried out.

The estimate shown by the online configurator is indicative: only the quote issued and validated by GUENDOUZ CREATION is binding on the parties.

The quote may be accepted by signature, by email or by any other unambiguous written agreement. Accepting it means accepting these terms.

06Prices

Prices are stated in euros, excluding tax. VAT is added at the rate applicable to the client’s situation.

The prices of the packages published on the website apply to the scope described there; the prices of SaaS platforms and custom projects are indicative starting prices. Any request beyond the scope of the quote is quoted separately before work begins.

07Start-up deposit

Unless otherwise agreed in writing, the project starts once a deposit of 50% of the total amount of the quote has been paid.

This deposit reserves production time and funds the first stages actually undertaken: needs analysis, concept, design and initial development.

08Balance, invoicing and late payment

The balance is due before final go-live or handover of the final deliverables. Invoices are payable on receipt, and no later than thirty days after their date of issue. No discount is granted for early payment.

Any amount unpaid on the due date shown on the invoice automatically gives rise, from the following day and without prior reminder, to late-payment penalties at three times the French legal interest rate, plus a fixed recovery fee of €40. Additional compensation may be claimed, with supporting documents, if the costs incurred are higher.

In the event of late payment, GUENDOUZ CREATION may suspend the services in progress, including go-live, after formal notice has remained without effect for eight days.

09Timelines

Timelines are stated on the quote and are indicative. They depend on the complexity of the project and on how quickly the client provides content and approvals.

Any delay in providing these items postpones the delivery date accordingly.

10Content provided by the client

The client is responsible for the material it provides: texts, images, logos, videos, documents, prices and commercial information. It warrants that it holds the rights needed to use them.

GUENDOUZ CREATION cannot be held liable for the unauthorised use of content supplied by the client. Where content is missing, we may offer to write or format it within the limits set out in the quote.

11Revisions, approval and delivery

Before delivery, the work is presented to the client for feedback. The number of revision rounds included is that of the chosen package or of the quote; where none is stated, one round is included.

The client groups its change requests clearly and completely in each round. Requests beyond the included rounds are charged in addition.

The service is delivered on the date of the client’s written approval or, failing that, on the go-live date. If the client does not reply within fifteen days of the presentation of the final version and a written reminder, the service is deemed approved and the balance becomes due.

12Hosting, domain name and reversibility

Hosting, domain name, maintenance and support are offered under the plans published on the website or specified in the quote. The domain name is registered in the client’s name, and the client remains its sole holder.

At the end of the contract, whatever the reason, and provided the amounts due have been paid, GUENDOUZ CREATION hands over to the client, on request made within thirty days, the files, the database and the access needed to take over the website, then deletes its copies. Migration assistance may be provided on quotation.

If the client chooses another host, GUENDOUZ CREATION is not responsible for malfunctions arising from the migration or from work carried out outside its technical environment.

13Recurring services

Recurring services (maintenance, hosting, support, monthly options) are concluded for an indefinite period and invoiced monthly, in advance. Either party may end them at any time by email, with thirty days’ notice. Unused change time is not carried over to the following month.

Their price may be revised once a year, subject to two months’ written notice; a client who refuses the new price may terminate free of charge before it takes effect.

Any change requiring a new feature, a new page or specific development is quoted separately.

14Intellectual property

Once the price has been paid in full, GUENDOUZ CREATION assigns to the client, on an exclusive basis, the economic rights in the creations made specifically for it in their final approved version (mock-ups, graphic elements, logo, written texts, specific code): the right to reproduce them on any medium and in any format; the right to communicate them by any means, including the internet, social networks, printed and advertising media; the right to adapt, modify and translate them and, for the code, to have it corrected and developed by the client or any third party of its choice.

This assignment is granted worldwide, for the legal term of copyright protection, for the needs of the client’s business and communication. Its price is included in that of the service. Until payment in full, no right is assigned.

Proposals that are not selected remain the property of GUENDOUZ CREATION, which retains its know-how, methods and tools. Generic components that are reused are licensed on a non-exclusive basis, for the same term and territory. Third-party software and libraries remain subject to their own licences.

Unless the client refuses in writing, GUENDOUZ CREATION may mention its name, reproduce its logo and publish screenshots of the project, as a reference, on its website and commercial materials. No confidential information or operating data of the client is published without its express agreement.

15Search engine optimisation

We apply technical SEO best practice: structure, tags, metadata, performance and mobile adaptation.

No specific ranking in search engines is guaranteed: it depends on external factors such as competition, domain age, content and changes to algorithms.

16Cancellation or interruption of the project

If the client cancels the project after accepting the quote, only the work actually carried out at the date of cancellation is invoiced. It is valued in proportion to the progress of the stages of the quote, plus the costs incurred with third parties for the project (licences, domain name, image banks). Cancellation is notified in writing.

If that amount is lower than the deposit paid, the difference is refunded. If it is higher, the client pays the additional amount corresponding to the work carried out.

If GUENDOUZ CREATION withdraws from the project other than through the client’s fault or force majeure, the deposit is refunded, less only the deliverables handed over to and kept by the client.

17Warranty of proper operation

For 30 days from delivery as defined above, any malfunction directly attributable to our work is corrected free of charge.

This warranty does not cover problems caused by outside intervention, changes made to the code by a third party, a migration we did not handle, the failure of an external provider or any change beyond our control.

18Liability

GUENDOUZ CREATION undertakes to deliver its services with care and professionalism, under a best-efforts obligation.

It cannot be held liable for a delay or malfunction caused by missing information or late delivery of material by the client, a third-party service, a failure of the third-party host, unauthorised intervention or force majeure within the meaning of article 1218 of the French Civil Code.

Unless specifically agreed in writing, it is not liable for loss of revenue, reduced visibility or a commercial result that is not achieved. Its liability is limited, for all causes combined, to the amount excluding tax paid for the service concerned or, for recurring services, to the sums paid over the last twelve months. This limit does not apply in the event of gross negligence, wilful misconduct or bodily injury.

19Subcontracting and confidentiality

GUENDOUZ CREATION may entrust all or part of the services to subcontractors and remains responsible for them towards the client.

Each party keeps confidential the non-public information received from the other, during the contract and for three years afterwards.

20Personal data and compliance of the client’s website

Data exchanged in the course of the business relationship is processed in accordance with our privacy policy.

Where the service involves us processing personal data on the client’s behalf, the conditions of that processing are set by the data processing agreement attached to the quote, in accordance with article 28 of the GDPR.

Legal page structures and cookie banners are supplied as technical templates; their content and the compliance of the client’s business are the client’s responsibility.

21Language, governing law and disputes

These terms are governed by French law. They are drawn up in French; in the event of a discrepancy with a translation, the French version prevails.

In the event of a dispute, the parties first seek an amicable solution. FAILING THAT, ANY DISPUTE WITH A CLIENT THAT IS A MERCHANT FALLS UNDER THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF BERNAY, FRANCE. For other clients, the competent court is determined by the legal rules.

22Contact

For any question about these terms: abdelali.guendouz@guendouz-group.com — +33 6 34 16 36 10.

Last updated: 14 November 2026.